Specification
Product Details
- Amazon Sales Rank: #15220 in Consumer Electronics
- Color: Black
- Brand: Austin Air
- Model: hm400
- Dimensions: 23.00" h x
14.50" w x
14.50" l,
45.00 pounds
Features
- 60 sq. ft. true HEPA medical filter medium - long, 5-year filter life.
- Meets HEPA standards, trapping 99.97% of all particulates larger than 0.3 microns.
- Nearly 15 lbs of solid activated carbon and zeolite for odor and gas removal.
- 3 Speeds - 400cfm on high setting: cleans a room area of up to 1500 ft.
Product Description
Ideal for sufferers of hay fever, mild allergies, mild asthma, and mild chemical sensitivities. The HealthMate 400 has proven reliability for removal of house dust, smoke, pollen, dust mites, bacteria, mold spores, cigarette smoke, pet dander and pet allergens. The HealthMate 400's massive power provides 15 second relief by creating a clean air pocket in a 6-foot radius from the unit. Within 15 minutes 1,500 square feet is cleaned. The HM 400 cleans its 1,500 sq. ft. range 4 times each hour. The unit is guaranteed for 5 years.
Customer Reviews
Most helpful customer reviews
84 of 86 people found the following review helpful.
A Breath of Fresh (or Purified) Air
By B. Page
I searched through a large selection of air filters trying to optimize price, utility, reputation, and ease of use (I don't have time to replace some components every 6 months and other components every 3 months, etc). I decided on the Austin Air Healthmate Air Purifier. From there, it was a search for a reasonable retailer. Due to price (along with free shipping) and Amazon backing, I chose All Seasons Health.The product arrived quickly and in perfect condition--I would definitely order other products through this retailer.I pulled the Healthmate out of the box and after reading the instructions, I plugged it in and away it went (yep, that was it). I was having a problem with new carpet installation (an abundance of VOC's causing watering eyes, sore throat, and dizziness); the difference in just two days was remarkable and noticed by others. The Healthmate has three settings, low, medium, and high. The output on high is amazing and has an added benefit of dramatically increasing airflow in the room. The low setting is quiet enough to sit next to the machine and watch a movie without difficulty.According to the instructions, in about four to five years I will have to replace the filter inside and from a cursory review of the instructions, it should be much simpler than replacing my water filter.I will add further comments closer to allergy season.
152 of 162 people found the following review helpful.
out of warranty problem child
By J. Elliott
4 stars for the air cleaner, 1 star for out-of-warranty repairs. I have owned 2 Austin units since 1996, the full size HM400 and the 'Jr' HM200. They do a pretty fair job of filtration, although there are better units that have come on the market since these came out. The filters do not last 5 years, more like 3 before they start to lose effectivness. That was still pretty good, until some of the better competition started to arrive. (I bought 2 competitors units, and they work better at filtering the air, and are about the same in filter costs, but I kept the Austins for use in other rooms.)Overall, I was satisfied with these, until they needed out-of-warranty repair. The Austin HM 200 needed shipment to the factory just before the 5 year warranty was up, and was repaired under warranty, so I wasn't aware of potential out-of-warranty problems. I recently replaced the filter on the larger Austin HM400, when I noticed the blower started running more slowly, and varying the speed a lot while running, even almost coming to a stop. I called Austin, and they said I would have to use the "... repair and return service for units that are outside of the five year warranty. It would be $45 for parts, $45 for labor and the shipping to and from our Buffalo offices would also be the customers expense." I could not see wasting the energy resources or money to ship this back to Buffalo from California, so I had a local HVAC service diagnose the problem. (tough diagnosis - their is a metal case, a filter, a 3 speed switch, and electric motor, and a small black box on the motor called a run capacitor.) It turned out to be a $6.00 motor control capacitor, ("usual point of failure on fans and blowers - last 5-10 years on average" according to the shop) which they suggested I order from Austin as being the 'easiest route'. I was surprised to get the same response from Austin:"Unfortunately we do not sell the individual mechanical components of our units. We do offer a repair and return service for units that are outside of the five year warranty. It would be $45 for parts, $45 for labor and the shipping to and from our Buffalo offices would also be the customers expense." This would mean about $150 to replace a $6 part on a 15 year old unit wich is basically only a fan/motor/switch and a filter in a metal box. If they replaced the motor, wires, switch and provided a new warranty for that price, it would be worth it.I will find the part elsewhere. As I said, this is a very reasonable air purifier, but there are better at the same or slightly higher price points. The biggest downside for potential purchasers, however, is that about the time you are due for the first filter (allegedly 5 years), your warranty will be up. This means a cost of ~$200 for a filter replacement, and $150+ shipping round trip when something goes wrong - 70% of the cost of a new unit with a warranty. Something to keep in mind before purchase or ordering replacement filters on an older unit.UPDATE 2/6/2011After more research on the suspected broken part, I found it on-line, as well as from a local supplier that would sell retail (CarbonBrush.com) and ordered an exact replacement for the suspected damaged part, a small black box with 2 wires, bolted on the motor called a 'motor run capacitor'. I ordered the exact part from the numbers on the side of the black box "6uf +/- 5%,350vAC CBB61, UL number E183963". Available with a long wait for $6 on line from various overseas suppliers, ordering it locally was $10 - $18 after California tax and shipping (prompt shipping by the company - ordered late Thursday night, delivered prioritymail Saturday morning).I also needed a 2 pack of crimp style spade connectors - "22-18 Insulated female 0.25". At this point I could have taken the parts and Austin to any HVAV or sewing/vacuum cleaner repair shop for installation, but it was so simple a job that I felt I had enough basic wiring skill to do it myself. If you don't know anything about electricity, just take everything to a shop like above. But if you have ever changed out a wall switch at your house, then you probably have enough knowledge and skill to do this at home.I did it myself, and the Austin again runs just fine, no noise or motor speed changes. It took 15 minutes, and total cost under $20, not counting about 8 hours of my time researching the possible problem, and identifying a part source. (Incidently, in my research I found that this is the same part that fails on ceiling fans, with the same symptoms, and replacement parts and procedures are the same.)
39 of 39 people found the following review helpful.The best air filter I ever bought - worth the money!
By Sarah
The Austin Air Healthmate is the best I've ever owned. One large unit is enough for our entire house. It reduces (or even eliminates) odors from our cat's litter box and makes the stale air in our home fresher when we return from a couple of days away. We run it in the bedroom at night and wake up feeling healthier than we did before we got one of these. It's quiet on the lowest setting, and a little loud but very powerful on the highest setting. There's easy maintenance (just vacuum the outside once a month). Replacement filters are a little on the expensive side (around $200), but well worth it. The salesperson that sold us ours said we'd have to replace the filter every five years. We run ours constantly and had to replace it after three years. I think the expense is still worth it, as the quality of this product cannot be matched by less expensive purifiers.
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